Paanj Paanj

Privacy Policy

Last updated: November 12, 2025

At Paanj, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our messaging service.

1. Information We Collect

1.1 Account Information

When you register for a Paanj account, we collect:

  • Email address
  • Name and company information
  • Billing information (processed securely through third-party payment processors)
  • API keys and credentials

1.2 Usage Data

We automatically collect certain information about your use of the Service:

  • API usage metrics and logs
  • Message counts and delivery statistics
  • Connection metadata (timestamps, IP addresses, user agents)
  • Performance and error logs

1.3 Message Content

As a messaging platform, we process and temporarily store message content to provide the Service. The scope of data we handle includes:

  • Message text and media content
  • Participant information and metadata
  • Conversation metadata

2. How We Use Your Information

We use the collected information for the following purposes:

  • Service Provision: To provide, maintain, and improve the Paanj messaging service
  • Billing: To process payments and manage your subscription
  • Communication: To send you service-related notifications, updates, and support messages
  • Analytics: To understand how our Service is used and improve performance
  • Security: To detect, prevent, and address technical issues, fraud, and abuse
  • Compliance: To comply with legal obligations and enforce our Terms of Service

3. Data Retention

We retain different types of data for varying periods:

  • Account Information: Retained for the duration of your account plus a reasonable period after deletion
  • Message Content: Retention depends on your subscription plan:
    • Free tier: Messages not persisted
    • Paid plans: Messages retained as specified in your plan or until deleted by users
  • Usage Logs: Retained for up to 90 days for operational purposes
  • Billing Records: Retained as required by applicable tax and accounting regulations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist in operating our Service (e.g., hosting, payment processing, analytics)
  • Legal Requirements: When required by law, subpoena, or other legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share your information
  • Protection: To protect the rights, property, or safety of Paanj, our users, or others

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit using TLS/SSL
  • Encryption of sensitive data at rest
  • Access controls and authentication mechanisms
  • Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to certain exceptions)
  • Portability: Request a copy of your data in a structured, machine-readable format
  • Objection: Object to certain processing of your personal information
  • Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Maintain your session and preferences
  • Analyze website traffic and usage patterns
  • Improve user experience

You can control cookies through your browser settings. Note that disabling cookies may limit your ability to use certain features of our Service.

8. Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. Data Processing for End Users

When you use Paanj to power messaging in your application, you act as the data controller for your end users' data, and Paanj acts as a data processor. You are responsible for:

  • Providing appropriate privacy notices to your end users
  • Obtaining necessary consents for data processing
  • Complying with applicable data protection laws
  • Handling end user data rights requests

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last updated" date
  • Sending you an email notification (for significant changes)

Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Legal Email: [email protected]

14. Regional Provisions

For EEA/UK Residents (GDPR)

If you are located in the European Economic Area or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

For California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt-out of the sale of personal information (note: we do not sell personal information).